3 Ways Product and Customer Service Can Work Together to Unlock Powerful Insights
This software enables you to effectively add value to your members; Allowing for Accurate Reporting, Coordination, Data Management and Continuous Development. This software enables you to effectively add value to your members; Allowing for Accurate Reporting, Coordination, Data Management and Continuous Development/
How the Relationship Between Product and Customer Service Usually Goes Wrong
Great PMs are always on the lookout for ways to create and capitalize on new points of leverage.
In other words — they work smarter, not harder.
In a product-led organization, one huge point of leverage PMs can cash in on is a deep understanding of your customers’ problems. Yet having your finger on the pulse can also be very time consuming.
Fortunately, many organizations are sitting on a gold mine of customer insights — a group of coworkers that are fully immersed in the customer experience: customer service.
Product and customer teams are traditionally not well-integrated, though. But they could be.
If your company can shift its perspective to view customer service as an extension of the product organization, the benefits compound to allow both teams to better accomplish their goals — and improve customer satisfaction overall.
In this post, I’ll share insights from my experience leading product and strategy.
Great PMs are always on the lookout for ways to create and capitalize on new points of leverage.
In other words — they work smarter, not harder.
In a product-led organization, one huge point of leverage PMs can cash in on is a deep understanding of your customers’ problems. Yet having your finger on the pulse can also be very time consuming.
Fortunately, many organizations are sitting on a gold mine of customer insights — a group of coworkers that are fully immersed in the customer experience: customer service.
Product and customer teams are traditionally not well-integrated, though. But they could be.
If your company can shift its perspective to view customer service as an extension of the product organization, the benefits compound to allow both teams to better accomplish their goals — and improve customer satisfaction overall.
In this post, I’ll share insights from my experience leading product and strategy.